The challenge
In a clinical laboratory, the phone and the front desk often need attention at the same time. Every interruption can pull someone away from the patient standing in front of them.
For Angel P. and the team at Laboratorio Clínico Ocean Blue, the goal was simple: keep calls covered while making more room for patient care.
The solution
With topdoer.ai, calls are handled in English or Spanish, with the next step already on the record. Patients can connect with the laboratory in their preferred language, and the team has the context to continue where the conversation left off.
That support gives staff more room to focus on the people who need their attention in person.
The outcome
- 968 calls handled
- 0 missed calls during lab hours
These results reflect the laboratory's first month with topdoer.ai. Behind the numbers is a straightforward purpose: take pressure off the phone so the team can put more attention into patient care.
For Laboratorio Clínico Ocean Blue, that is what better call coverage is meant to make possible.