Last updated October 28, 2026.
These terms are an agreement between you and Topdoerr Inc Corporation, trading as topdoer.ai ("topdoer.ai", "we", "us"). By creating an account or using the website or service, you agree to them. If you use the service for an organization, you confirm you can bind it. If you have a signed order form or other agreement with us, it also applies, and it controls if it conflicts with these terms.
The service
topdoer.ai provides AI voice agents that answer and make business calls and texts in English and Spanish, together with a workspace to manage them. Features, integrations and availability can vary by plan, country, provider and agreement. Planned features are not promises of delivery on a date.
Your account
Give accurate information and keep your sign-in methods and API keys secure. An account is for the organization that created it. You are responsible for activity under your account. Tell us promptly at hello@topdoer.ai if you think it has been accessed without permission.
Acceptable use of calls and messages
Use the service only for communications you are authorized to make. You are responsible for the legal basis, consent, calling hours, caller identification, recording and AI disclosures, suppression lists, and destination rules that apply to your calls and messages, including telemarketing, text messaging and call-recording laws. An approval flag in an API request is not a substitute for a lawful basis to contact someone.
You must not use the service to:
- Impersonate a person or organization, or mislead someone about who is calling.
- Send spam, harassing, threatening, deceptive or unlawful communications.
- Make commitments or decisions outside the workflow you have approved.
- Handle emergency calls. The service is not a replacement for emergency services.
- Break the law, infringe rights, or interfere with the service or others' use of it.
AI outputs
Agents use AI, which can make mistakes, misunderstand a caller, or produce incomplete or inaccurate output. You are responsible for the instructions you give an agent, for reviewing results before relying on them for important decisions, and for telling callers they are speaking with an AI where the law or good practice requires it.
Your content
You keep your rights to the information you provide and the content of your calls and messages. You give us the right to process it to provide, secure and support the service, as described in the Privacy policy. You confirm you have the rights and permissions to provide it. If you give us feedback, we may use it without obligation to you.
Our rights
We own the service, including the software, designs and brand. We give you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, resell, reverse engineer or build a competing service from it, except as the law allows.
Plans, usage and payment
- Prices. Pricing, trial credits, plan limits and introductory offers are as shown on our site, at checkout or in your order form. Prices do not include taxes unless stated.
- Billing. Payments are processed by Stripe. Subscriptions renew automatically each period until cancelled. Usage, such as call minutes, messages, numbers and platform fees, is charged as described for your plan.
- Fair use. Phone plan limits and fair-use rules are the ones published on the Phone page.
- Cancellation. You can cancel at any time in the billing portal. Your access continues until the end of the paid period. We do not refund usage already consumed, trial credits already used, or fees for a period already started, except where the law requires it or where we choose to as a courtesy.
- Changes. We may change prices or plans with notice. Changes apply from your next billing period.
- Non-payment. We may suspend the service if an invoice is overdue after we notify you.
Text messages (topdoer Alerts)
topdoer Alerts sends text messages that you have asked for, such as follow-up on a request you made on our site and one-time verification codes.
- By giving your mobile number and agreeing, you consent to receive these texts. Consent is not a condition of purchase.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to unsubscribe at any time. Reply HELP for help, or email hello@topdoer.ai.
- Carriers are not liable for delayed or undelivered messages.
- We do not share mobile numbers or opt-in consent with third parties for their marketing. See the Privacy policy.
If you use the service to send texts to your own contacts, you are responsible for getting their consent and honoring their opt-outs.
Providers and availability
The service depends on hosting, authentication, voice, phone, payment and email providers. Their terms may apply to your use, for example number and messaging rules. We work to keep the service available, but we do not promise it will be uninterrupted or error free.
Data handling
See the Privacy policy, the subprocessor list, and request a data processing agreement where you need one. A Business Associate Agreement or other specialized agreement is effective only when signed by both parties.
Suspension and ending
You may stop using the service at any time. We may suspend or end access if you break these terms, if your use creates risk or legal exposure, or if required by law. Sections that by their nature should continue, such as payment, liability and governing law, continue after the agreement ends.
Disclaimers
The service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
Limit of liability
To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for all claims relating to the service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
Your responsibility
You will defend and cover us against claims, losses and costs arising from your content, your instructions to agents, or your calls and messages, including your breach of the law or of these terms.
Governing law and disputes
These terms are governed by the laws of the Commonwealth of Puerto Rico, without regard to conflict-of-law rules. The state and federal courts located in Puerto Rico have exclusive jurisdiction over disputes, and you and we consent to that jurisdiction.
General
These terms, with any order form, are the whole agreement about the service. If part of them is unenforceable, the rest still applies. Not enforcing a term is not a waiver. You may not assign these terms without our consent; we may assign them in a merger or sale. We may give notices by email or through the service.
Changes and contact
We may update these terms and will post the new date here. Continued use after a change means you accept it. If a change is material, we will give reasonable notice. Questions: hello@topdoer.ai. Topdoerr Inc Corporation, trading as topdoer.ai.