An AI dispatcher that never misses a request
Take shipment and service requests by phone, confirm every detail, and keep customers updated, in English and Spanish.
Built with the programs behind today's AI
- NVIDIA Inception
- ElevenLabs Grant
- Cloudflare
- Datadog
- Gemini
- 24/7
- Nights, weekends, and holidays included
- 2 languages
- English and Spanish, switching when the caller does
- 6 workflows
- Ready-to-deploy templates for the calls businesses get most
- 1 workspace
- Every call, transcript, and action in one place
What is an AI dispatch agent?
An AI dispatch agent is a voice agent that takes shipment or service requests over the phone, confirms the details, routes them to operations, and gives customers status updates. Dispatch desks get buried in calls asking to book a pickup or check on a delivery. topdoer.ai takes each request, confirms the pickup, destination, and timing, sends it to your team, and answers status calls on its own.
Why operations teams put topdoer.ai on dispatch
Every request captured
Pickups and service calls are taken any time, with all the details your team needs.
Fewer status calls
Customers get updates without tying up your dispatchers.
Details confirmed back
The agent reads the request back, so mistakes are caught on the call.
English and Spanish
Drivers and customers are served in their language.
The dispatch work it takes over
Request intake
The agent collects pickup, destination, quantity, and timing in conversation.
Confirmation
It reads the request back and sends a text confirmation.
Routing to operations
It sends complete requests to your team or system.
Status updates
It answers where-is-my-shipment calls from your records.
Proactive updates
It calls or texts customers when plans change.
After-hours coverage
It takes requests when the office is closed and flags urgent ones.
Works with your calendar, CRM, and phone system
Agents read availability and customer records during the call, and write bookings, outcomes, and transcripts back to tools like HubSpot and Google Calendar. Calls run on Twilio numbers, and webhooks connect anything else.
- HubSpot
- Twilio
- Stripe
- Vapi
- Supabase
- Resend
- Webhooks
- Google Calendar
- QuickBooks
- SlackPlanned
- ZapierPlanned
- Google DocsPlanned
- NotionPlanned
Built with you, live in about 30 days
We build your first agent with you and stay engaged through the first production cycle.
Week 1
Scope
Define the calls to automate, the routing map, and how you'll measure success with your team.
Week 2
Build
The agent, greetings, integrations, and escalation rules are built and checked in a test line.
Week 3
Test
Test calls cover edge cases, difficult callers, both languages, and every routing path before any live call.
Week 4
Go live
A small share of real calls goes to the agent first, then it ramps to full traffic.
Ready for your compliance review
Healthcare deployments run under a signed BAA, agents collect only the information a call needs, and every call and action is logged in an audit trail. Enterprise teams can run topdoer.ai on-premise or in a private cloud.
- HIPAA BAA
- PHI protection
- On-premise
- Audit trails
- Encryption
- Call recording consent
- SignedHIPAABAA
- ProtectedPHIMin. data
- EnterpriseOn-premOr cloud
- Built inAuditEvery call
Frequently asked questions about AI dispatch agents
Can it give shipment status?
Yes, when it's connected to your records. It looks up the request and tells the customer where things stand, or routes them to your team.
Will callers know they are talking to AI?
The agent can introduce itself as an AI assistant, and we recommend it. Callers hear a natural, bilingual voice that answers right away, and they can ask for a person at any point.
What happens when the agent cannot help?
It transfers the call to the right person with a summary, or takes a detailed message and creates a follow-up, so nobody has to repeat themselves. You decide which requests always go to a human.
How long does it take to deploy?
Most teams go live in about four weeks: scoping, building, testing every path, then a gradual rollout. Simple workflows can be faster; your timeline depends on the systems the agent connects to.
Is it compliant for regulated industries?
Yes. Healthcare deployments run under a signed Business Associate Agreement (BAA), agents collect only the information a call needs, and every call is logged in an audit trail. Enterprise customers can run topdoer.ai on-premise or in a dedicated private cloud. SOC 2 is not yet certified.
Can it handle calls in languages other than English?
Yes. Every agent speaks English and Spanish and switches when the caller does, so bilingual customers never wait for the one person on your team who speaks their language.
Take every request.
Talk to our team about your call volume and the first workflow to automate.